ellyssian: (Default)
If a customer says "send me information in the mail" and doesn't want to consider or commit to a deal over the phone, and the company wants to keep the business, the best thing to do would be to say "Sure, I'll send you some information out right away" and maybe... maybe add that there is an extra phone-only incentive, just in case that catches their interest.

What you do not do is say "I am not capable of doing that" when asked to mail something, and then launch into a whole spiel from someone who just told you they don't have time to consider the situation at the moment.

I do hope, however, that, if the call was recorded for training purposes, which had been stated as a possibility at the outset, that the training and re-education is provided not only to the caller ~ who was a bit brusque ~ but to the process and concepts behind the call. I'm sure she was doing her job as policy dictates, but I was left with no choice in the matter but to hang up abruptly.

I'm looking at you, Verizon Wireless, and I'm a little disappointed.
ellyssian: (Green Man)
So yeah, last night I stood in line out side of an Apple store due to an iPhone disaster incident.

No, I don't own the older, slower iPhone. I don't own the newer, faster one.

On top of that, I don't even *want* to own one.

As with most people waiting in line outside of the Apple store, I wanted something other than an iPhone. Some wanted to plunk down larger chunks of change for a brand new computer - much pricier than the iPhone. However, because yesterday was the international launch of the thing, they made all non-iPhone customers wait outside.

I just needed a connection from DVI to VGA so I can do the presentation today.

Took less than five minutes once they finally decided they could let me in and help me. Took an hour to stand there and wait for the iPhone customers to clear out enough for them to do that.

Oy.

~ ~ ~

Anyway, things overheard in line:

"So where's the line for things other than iPhones?"
"The line is for things other than iPhones."

Car drives by, occupants cursing the iPhone and us idiots standing outside waiting to get one: "You know, the sad thing is, all of us agree with them - they're just voicing our opinions. We couldn't agree more. Although, we might say it a wee bit more pleasantly."

Various talk about what non-iPhone products we use. Turns out there are three Verizon customers there. "So, if that crowd of Verizon employees was here for each one of us, we should easily be able to storm the gates and get in..." and "False advertising, we don't even have the 'can you hear me now' guy on our side."

Discussing various navigation devices for cars: "And it can even speak in British English!" proclaims one lady, to which I reply, in a horribly under-utilized British English type accent: "Right then, off we go to the pub! Turn left here. No, you need to turn left. I don't care where you want to go, we're off to the pub! Now turn around, turn right, and stop at the pub."

~ ~ ~

Anyway, off to the presentation! =)
ellyssian: (Default)
It was confirmed: three coyotes were spotted at the Lehigh Gap Refuge, which means that when Justin and I were there hiking with [livejournal.com profile] kk1raven and lj-less Chris last fall and we spent some time speculating on exactly what kind of creature made those coyote, wolf, or family-dog type tracks. Naturally, we did not have the same difficulty identifying the tracks left by the hordes of penguins that had marched through the area on their way to world domination (they had made a wrong turn at Albequerque and thus wound up in NEPA.)

Just moments ago, I had the distinct pleasure of tasting Reese's Peanut Butter Cups with Caramel, and, having done so once, need not do so again. The caramel did nothing for (or, to be fair, against) the peanut butter cup. Out of all the variations, I must say the original is still the best. As a matter of some related news, the price of the common candy bar has now gone up to 65 cents. I half-imagined that somewhere the price increase was being blamed on the increase in gasoline prices.

Ramble on... )
ellyssian: (Default)
Lost power last night for about four hours. Lightning strikes hit near the driveways of both adjacent houses, a few strikes in the backyard area as well; we survived all that with only a brief loss of power - right up until I finally went to set the stove clock. The power browned out 3 times then went out for good.

A generator is still on our list of things to get for the house - when we lose power we not only lose lights, fridge, and assorted appliances, we no longer have running water.

Discovered what happened to our phones. While Justin's school screwed up, sending one set of packages to a non-existent house 8 numbers away from ours (and the other package that had the right street address had a phone number that was shut off two years ago in May), the phone company sent our phones to the address belonging to that former residence of two years ago. Naturally, we weren't there to accept the packages, so they're sitting at the Fed Ex building - a different Fed Ex building than the one I picked Justin's books up at.

In other completely unrelated news, a giant assassin bug was sitting on the screen door to the deck this morning. I tried giving it the names of some local Japanese beetles, and mentioned just how delicious and nutritious they were, so hopefully that will bring about a reduction in the ones that go to ground and make more beetles for next year.
ellyssian: (Default)
All children are now at home, present and accounted for. While Rachel and Justin each took a week up at my parents house, Brandon spent both weeks warming himself up for walking, as well as the creation of an 8th tooth. We estimate Brandon will be walking unassisted by next weekend, running by the following Monday, and asking to borrow the car by Tuesday.

My new phone should be here on Wednesday, and I was reminded today why we have them - had a slight scare on the drive to work as, while gas prices climb high, the gas in my tank seemed to be alarmingly low. I usually get about 100 miles per quarter tank, and was at the 3/4 tank - nearly 300 mile point on Friday. The empty light came on today @ 320 miles. Fun!

Musikfest this week - which means live music at lunchtime. Accordingly, it started pouring for the first time in quite awhile. If you ever want rain, plan a major outdoor music festival, and it will show up by the bucketfull.

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ellyssian: (Default)
Mina Ellyse

November 2024

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