Great Customer Service
Dec. 22nd, 2008 06:41 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
ellyssianMe: Hi, this is Everett.
Great Customer Service Employee: Hi, may I speak with Everett?
Me: Right here.*
Great Customer Service Employee: Umm, how about the spouse?
* Other times I've said one or more things like the following: Yes. Speaking. I'm Everett. You are speaking with Everett. That's me. This is Everett. Hi, how can I help you? You do not need to talk to my husband, you need to talk to me - I am the husband, I am Everett, you're calling me to talk to me, I have a wife but she is not Everett, I do not have a husband, I am Everett, now what do you want to talk to me about?
This company does this all the time. Instead of going through multiple variants of "you frickin' clown, you've reached the person you called", this time I hung up.
The sad thing is, this company really needs to talk to me. I, on the other hand, have no use for them.
I've worked with people from India. I've worked with people that were in India, who we outsourced work to. For some strange reason, although they might have had small confusions here and there on the details of K-12 administration practices and reporting principles in the US (which happens when you haven't gone through the system for thirteen or so years or haven't worked with it before), they were all perfectly competent on basic communication skills. Oy.
Great Customer Service Employee: Hi, may I speak with Everett?
Me: Right here.*
Great Customer Service Employee: Umm, how about the spouse?
* Other times I've said one or more things like the following: Yes. Speaking. I'm Everett. You are speaking with Everett. That's me. This is Everett. Hi, how can I help you? You do not need to talk to my husband, you need to talk to me - I am the husband, I am Everett, you're calling me to talk to me, I have a wife but she is not Everett, I do not have a husband, I am Everett, now what do you want to talk to me about?
This company does this all the time. Instead of going through multiple variants of "you frickin' clown, you've reached the person you called", this time I hung up.
The sad thing is, this company really needs to talk to me. I, on the other hand, have no use for them.
I've worked with people from India. I've worked with people that were in India, who we outsourced work to. For some strange reason, although they might have had small confusions here and there on the details of K-12 administration practices and reporting principles in the US (which happens when you haven't gone through the system for thirteen or so years or haven't worked with it before), they were all perfectly competent on basic communication skills. Oy.
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(no subject)
Date: 2008-12-23 12:20 am (UTC)Oh, well. I hope the loss of an exchange isn't to your detriment but to theirs.
(no subject)
Date: 2008-12-23 12:50 am (UTC)(no subject)
Date: 2008-12-23 08:54 pm (UTC)(no subject)
Date: 2008-12-23 09:28 pm (UTC)(no subject)
Date: 2008-12-23 09:37 pm (UTC)(no subject)
Date: 2008-12-24 04:18 am (UTC)